This website is managed by LOW K MEAL RESTAURANTS MANAGEMENT LLC.

1. Privacy Policy

At LOW K, we are committed to protecting your personal data. We collect only the information necessary to process your orders, improve our services, and ensure accurate delivery. This may include your name, contact details, address, and payment information. We do not sell or share your data with third parties, except where required by law or for fulfilling your order (e.g., delivery providers). All online transactions are encrypted for your safety.

2. Refund & Cancellation Policy

Refunds at LOW K are limited due to the nature of meal prep and delivery. If a refund request is made after a discounted plan has been purchased, the customer will receive a voucher for the remaining value, valid for one year. All refund requests must be made in writing, and our team will review and respond within 6 to 10 working days.

a. Paid Trial Period (First 5 Days)

• Customers are given 5 working meal days to experience our food taste, quality, and service.

• If you choose to cancel within these 5 days, the company will refund or issue a voucher for the balance days without any deductions.

b. Refunds After 5 Days

• If you wish to cancel after the initial 5-day paid trial, your remaining balance days will be calculated.

• A 20% cancellation charge and 17 AED per day delivery charges for successfully delivered orders, if Bag not returned then Bag security amount also will be deducted from the refundable amount.

• Refunds will take 6 to 10 working days to process by our Accounts Team after verifying:

  • Bag return status

  • Compliance with company terms

c. Voucher Option

• Instead of a refund, you may opt for a voucher of the full balance amount (no 20% deduction).

• The voucher will be valid for 12 months from the date of issue.

• Vouchers cannot be exchanged for cash.

d. Free Days & Offers

• Any free promotional days or offers will not be included in the refund calculation.

• Free days are always provided after the completion of the paid meal plan, not at the beginning.

e. Discounted Meal Plans

• If the refund request is made for a discounted or promotional plan, the customer will only receive a voucher for the remaining value (no cash refund).

• Please double-check your meal plan before confirming the order.

3. Delivery Policy

At LOW K, we provide monthly subscription meal plans, delivered 5 days a week (Monday to Friday) across the UAE.

Delivery Timings

• Dubai, Abu Dhabi, Sharjah: 3:30 AM – 10:00 PM (within defined 3–4 hour time slots)

• Al Ain, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain: 3:00 AM – 1:00 PM

Please note: Delivery timings are approximate. While we strive for punctual and reliable service, delays may occasionally occur due to external factors.

Additional Information

• Requests to change delivery addresses or locations may be subject to additional charges.

• Meals will be delivered only after payment confirmation.

• Our team ensures that your meals are handled with care and delivered fresh.

4. Return Policy

Due to food safety standards, LOW K does not accept returns of any meals once delivered. If you receive an incorrect or damaged item, please report it immediately. We will investigate and take corrective action, which may include a replacement or credit. Always notify us in advance about any health conditions (e.g., diabetes, pregnancy) to help us better tailor your meals. LOW K is not responsible for adverse health outcomes if such conditions are not disclosed.